As of 2/15/19
The Authority’s Billing and Payment Policy does not allow for forgiveness of any late fees. There will be no exceptions to this policy.
If a customer has not received their bill, due to a variety of circumstances, they should call the office and get the amount owed. We are NOT responsible for lost or misplaced mail.
Our bills are always due on the same date each quarter. Bills always go out on February 10th, March 10th, August 10th, and November 10th. Customers always has 30 days to pay the bill. After the due date a 10% penalty is added. No more than twenty (20) days after the due date (no more than 50 days from the original bill) a final administrative letter is sent for all accounts with a $50 or higher balance which will include a $20 administrative fee. If payment in full is not made by the date stated on the administrative letter, the customer is posted for water termination to take place in fifteen (15) days for public water customers. If payment is not made before 7:30 am on the date of termination as stated in the administrative letter, there will be a $150 water termination charge. No checks are accepted after a property has been posted for water termination, we will only accept cash or a money order.
In order for a payment to be considered “on time”, it must be in our office by the close of business on the due date. Checks must be in a “cashable” state, i.e., they must be signed, filled in correctly with the full amount due, and there must be sufficient funds in the account. If any of these things are not rectified before the due date, the penalty process will begin. The date we acknowledge on a check as the received date is the date we actually receive the payment and not the date of the check nor the postmark date. If a check is not signed or filled in correctly, we will attempt to place a phone call to the individual if their phone number is on the check. If the number isn’t on the check, it will be mailed back. Electronic payments will follow the same procedure and must be in our office by the due date. Please allow enough time for your payment to reach us.
We have a drop box at the front of the Township Building to the right of the front door, which is available 24 hours a day, 7 days a week. A payment will be considered “on time” if it is received in our office or placed in the drop box by 4:00 pm on the due date (the 10th). If a bill is due over a weekend and it is placed in the drop box it will be considered on time if it is received in our office before 7:30 am the following Monday morning.
If you have questions, please contact our office at (717)273-7132. When in doubt, please contact us and we will give you your current account information. You may contact us 7:30 am to 4:00 pm Monday through Friday.